{"id":1428,"date":"2025-04-11T13:58:21","date_gmt":"2025-04-11T11:58:21","guid":{"rendered":"https:\/\/hideawayherdla.no\/general-terms-conditions\/"},"modified":"2026-01-30T14:02:25","modified_gmt":"2026-01-30T13:02:25","slug":"general-terms-conditions","status":"publish","type":"page","link":"https:\/\/www.hideawayherdla.no\/en\/general-terms-conditions\/","title":{"rendered":"General terms & conditions"},"content":{"rendered":"\n
\n

These terms & conditions apply to rental of the Hideaway Herdla fjord suites. <\/p>\n\n\n\n

Rentals incl. payment and cleaning are managed by:<\/p>\n\n\n\n

Hideaway Herdla,
att. Morten Bj\u00f8rnstad
Herdlevegen 475
5315 Herdla, Norway
booking@herdlahideaway.no
Business register number
989 387 553<\/p>\n\n\n\n

Hideaway Herdla are not liable for any loss or damage suffered by guests as a result of failure to abide by our terms & conditions.<\/p>\n\n\n\n

Bookings<\/strong><\/h2>\n\n\n\n

The customer\/at least one guest must be 18 or over.<\/p>\n\n\n\n

The booking is binding as soon as it has been confirmed and payment made. Guests are responsible for ensuring that all information relating to the booking (incl. dates of arrival and departure) is correct.<\/p>\n\n\n\n

Payment<\/strong><\/h2>\n\n\n\n

Payment must be made in full at the time of booking. Bookings and payments are made via our property management platform and Stripe<\/a>. Personal and contact information is stored in our property management system.<\/p>\n\n\n\n

Stripe is responsible for credit card numbers and security codes being handled safely in accordance with the requirements set out in the Payment Card Industry Data Security Standard (PCI DSS).<\/p>\n\n\n\n

Cancellation <\/strong><\/h2>\n\n\n\n

Cancellations must be made in writing by email to booking@hideawayherdla.no.<\/p>\n\n\n\n

Refunds<\/strong><\/h2>\n\n\n\n
    \n
  • In the event of cancellation 30 days or more before the date of arrival, 100% of the amount paid minus any transaction costs will be refunded.<\/li>\n\n\n\n
  • In the event of cancellation between 29 and 10 days before the date of arrival, 25% of the amount paid minus any transaction costs will be refunded.<\/li>\n\n\n\n
  • No refund is payable for cancellation less than 10 days before the date of arrival.<\/li>\n<\/ul>\n\n\n\n

    Changes to bookings<\/strong><\/h2>\n\n\n\n

    Any changes\/requested changes to bookings must be made in writing by email to booking@hideawayherdla.no. Changes may entail an additional charge to reflect a change in availability or offer.<\/p>\n\n\n\n

    Arrival and check-in & check-out times<\/strong><\/h2>\n\n\n\n

    Once the booking is confirmed, relevant information is sent electronically to the email address the guest provided when booking.<\/p>\n\n\n\n

      \n
    • Check-in: after 3 p.m. on the day of arrival<\/li>\n\n\n\n
    • Check-out: by 11 a.m. on the day of departure<\/li>\n<\/ul>\n\n\n\n

      Complaints, faults & defects<\/strong><\/h2>\n\n\n\n

      In the event of complaints\/problems, guests must contact Hideaway Herdla as soon as possible to enable things to be put right. No compensation is payable for faults or defects reported by guests on departure or subsequently.<\/p>\n\n\n\n

      Your stay<\/strong><\/h2>\n\n\n\n
        \n
      • The price includes electricity. Charging electric vehicles from the fjord suites\u2019 power supply is not permitted.<\/li>\n\n\n\n
      • Accommodation is provided on a self-catering basis. The price includes use of bedding and towels.<\/li>\n\n\n\n
      • Guests are responsible for any damage not due to normal wear and tear. <\/li>\n\n\n\n
      • Max. number of guests per unit: 2<\/li>\n\n\n\n
      • The fjord suites must be left tidy.<\/li>\n\n\n\n
      • All forms of smoking inside the fjord suites are prohibited.
        Pets are not allowed for allergy reasons. Thank you for your understanding.<\/li>\n\n\n\n
      • Please keep noise to a minimum between 11 p.m. and 7 a.m.<\/li>\n\n\n\n
      • Guests who fail to abide by the house rules may be subject to a fee of minimum NOK 2,500 to cover extraordinary cleaning etc.<\/li>\n<\/ul>\n\n\n\n

        Force Majeure <\/strong><\/h2>\n\n\n\n

        Hideaway Herdla is not liable for circumstances resulting from bad weather, closed facilities and amenities, or other circumstances beyond the owner\u2019s control. No liability is accepted for errors in the description of the accommodation offer or other information provided on the website or in the booking portal. Either party may withdraw from the agreement if the product\/service that has been purchased cannot be used or provided because of acts of war, natural disasters, prolonged interruptions to water and power, or similar events that neither the owner nor the guest could foresee or influence.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        These terms & conditions apply to rental of the Hideaway Herdla fjord suites.  Rentals incl. payment and cleaning are managed by: Hideaway Herdla, att. Morten Bj\u00f8rnstadHerdlevegen 4755315 Herdla, Norwaybooking@herdlahideaway.noBusiness register number989 387 553 Hideaway Herdla are not liable for any loss or damage suffered by guests as a result of failure to abide by our terms […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-1428","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/pages\/1428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/comments?post=1428"}],"version-history":[{"count":6,"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/pages\/1428\/revisions"}],"predecessor-version":[{"id":2173,"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/pages\/1428\/revisions\/2173"}],"wp:attachment":[{"href":"https:\/\/www.hideawayherdla.no\/en\/wp-json\/wp\/v2\/media?parent=1428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}